M500 Privacy Policy – Malaysian User Data Protection
M500 takes every user's privacy seriously. This policy explains what information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
Information We Collect from Users
When you use the m500 platform, we collect several types of information to keep our services running smoothly and securely. This information is grouped into the following key categories:
Account & Identity Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity and ensure that only eligible users can access the m500 platform.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may retain information relating to your chosen payment method — including your bank name, partial account number (not stored in full), and transaction records. All payment data is processed through authorised payment providers that comply with industry security standards.
Device & Browser Information
We automatically collect technical information when you visit the platform, including IP address, browser type, operating system, screen resolution, and session activity data. This data is used for diagnostic, security, and user experience improvement purposes.
Usage Data & Activity
In-platform activity records — including betting history, games played, login times, and interactions with platform features — are also retained. This allows us to provide more effective customer support and flag any unusual activity.
How Your Information Is Used
Registration information is used to create and verify your account, process logins, and maintain account security at all times.
Payment data is used solely to process deposits and withdrawals in MYR. We do not use your financial information for any other purpose.
Technical data and account activity are used to detect fraud, prevent unauthorised access, and maintain the integrity of the m500 platform.
Activity records and account information allow our support team to help you resolve any issues faster and more accurately.
Aggregated (non-personal) usage data helps us understand the needs of Malaysian users and improve the overall platform experience.
Your email address and phone number are used to send important account-related notices, including transaction confirmations and security alerts.
Cookie Usage & Session Tracking
The m500 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies: Used to maintain your login throughout an active session. These cookies are deleted automatically when you close your browser.
- Preference Cookies: Saves your preferences such as display language and interface settings for a better user experience.
- Analytics Cookies: Collects anonymised usage data to help us understand navigation patterns and improve the platform.
- Security Cookies: Used to detect and prevent suspicious activity and protect user accounts.
You can manage cookie settings through your web browser. Please note that blocking all cookies may affect certain features on the m500 platform, including your ability to stay logged in.
Data Storage & Information Security
M500 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This means your personal information and transaction data cannot be intercepted by third parties during transmission.
User data is stored on servers protected by strict access controls, firewalls, and continuous security monitoring systems. Only authorised personnel may access user data, and only for legitimate operational purposes.
M500 retains user data for as long as your account remains active or as required to fulfil legal obligations. Once data is no longer needed and there is no legal requirement to retain it, it will be securely deleted or anonymised.
Sharing Information with Third Parties
M500 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where data sharing may occur:
- Payment Provider: Transaction information that must be shared with authorised payment processors to facilitate MYR deposits and withdrawals.
- Legal Requirements: Where required by Malaysian law or a valid court order, m500 may be obliged to disclose certain information to the relevant authorities.
- Rights Protection: In cases of fraud, security breaches, or serious violations of our terms, relevant information may be shared with law enforcement agencies.
In all instances of data sharing, m500 discloses only the minimum information necessary and ensures that receiving parties adhere to appropriate data protection standards.
Your Rights as an m500 User
As a registered m500 platform user, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted through m500's customer support channels and will be processed within a reasonable timeframe.
Right to Rectification
If your personal information is inaccurate or out of date, you have the right to request a correction. Some details, such as your username and email address, can be updated directly through the account settings on the platform.
Right to Erasure
You may request account closure and deletion of your personal data. However, m500 may be required to retain certain records for periods mandated by Malaysian law, particularly financial transaction records.
Privacy Policy Changes
M500 reserves the right to update this privacy policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of significant changes via in-platform notices or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy concerns, contact the m500 support team via the live chat channel within the platform after logging in.
Support email: support at m500.bio
Your Privacy, Our Priority
M500 is committed to protecting your data every step of the way. Create an account today and use the platform with complete confidence.